Orders over $50 ship free via USPS First Class Package!
Orders typically ship in 1-2 business days. Only USPS Priority Mail Express is guaranteed 2-day delivery (business days only). Please contact us prior to placing an order for expedited or special delivery instructions.
USPS Priority Mail & Priority Mail Express includes up to $100 insurance. USPS First Class Mail & USPS First Class Package do not include insurance. If you need insurance in excess of $100, please contact us before placing your order. We are not responsible for items that are lost or misdelivered by the postal system or stolen. If you choose a shipping method that does not include insurance and your items are lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We can not file claims on your behalf. Please let us know if you need assistance.
I received an email saying "delivered" but I haven't received anything.
First, please check the following:
- Have you checked common places besides the mailbox you typically receive packages, such as a front or side door?
- Could a roommate or family member have received and/or hid the package?
- Is mail commonly misdelivered in your neighborhood? Perhaps a neighbor is hoarding your goods!
- Is package theft prevalent in the neighborhood? Death to thieves!
If not, occasionally, a parcel will be marked as delivered by USPS prematurely (which triggers an email from the site). Wait another business day because the package was most likely marked as "delivered" accidentally, and will arrive the following day.
Worst case scenario, if the package hasn't shown up after a business day or two (an extremely rare occasion) please call your local Post Office and file a claim with your tracking number - they should be able to provide additional details as to where/when their driver left the package. Apologies for the inconvenience but, we can not file a claim on your behalf.
We stand behind everything we sell, so if for any reason something isn’t up to snuff, get in touch and we’ll do what we can to make it right. Likewise, if something doesn’t fit quite like expected, we’d be happy to exchange it for another or issue store credit. Simply contact us within 30 days of receipt and we’ll be in touch with further instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
To return your product, please send with insurance & tracking to:
1132 Station Loop Road - Park City, UT - 84098
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing additional shipping insurance. We don’t guarantee that we will receive your returned item.
For additional inquiries, please contact us via the contact page or send us an email at firstname.lastname@example.org