Shipping
Orders over $75 ship free via USPS First Class Package!
Orders typically ship in 1-2 business days. Only USPS Priority Mail Express is guaranteed 2-day delivery (business days only). Please contact us prior to placing an order for expedited or special delivery instructions.
USPS Priority Mail & Priority Mail Express includes up to $100 insurance. USPS First Class Mail & USPS First Class Package do not include insurance. If you need insurance in excess of $100, please contact us before placing your order. We are not responsible for items that are lost or misdelivered by the postal system or stolen. If you choose a shipping method that does not include insurance and your items are lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We can not file claims on your behalf. Please let us know if you need assistance.
FAQ
I received an email saying "delivered" but I haven't received anything.
First, please check the following:
- Have you checked common places besides the mailbox you typically receive packages, such as a front or side door?
- Could a roommate or family member have received and/or hid the package?
- Is mail commonly misdelivered in your neighborhood? Perhaps a neighbor is hoarding your goods!
- Is package theft prevalent in the neighborhood? Death to thieves!
If not, occasionally, a parcel will be marked as delivered by USPS prematurely (which triggers an email from the site). Wait another business day because the package was most likely marked as "delivered" accidentally, and will arrive the following day.
Worst case scenario, if the package hasn't shown up after a business day or two (an extremely rare occasion) please call your local Post Office and file a claim with your tracking number - they should be able to provide additional details as to where/when their driver left the package. Apologies for the inconvenience but, we can not file a claim on your behalf.
Returns
We stand behind everything we sell, so if for any reason something isn’t up to snuff, get in touch and we’ll do what we can to make it right. Likewise, if something doesn’t fit quite like expected, we’d be happy to exchange it for another or issue store credit. Simply contact us within 30 days of receipt and we’ll be in touch with further instructions.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will issue a credit or refund minus any shipping & restocking costs.
PLEASE NOTE: Buyer is responsible for return shipping costs. The price of the label will be deducted from the refund or credits issued for the return of your items. Unless you are returning for store credit, a 15% restocking fee will also be deducted from the balance due.
Return Shipping
To return an item, please contact us to request a return label.
Buyers are responsible for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Unless you are returning for store credit, your return will be subject to a 15% restocking fee.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing additional shipping insurance. We don’t guarantee that we will receive your returned item.
Contact Us
For additional inquiries, please contact us via the contact page or send us an email at saints@powderdaysaints.com