Frequently Asked Questions
Shipping & Delivery
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Most order ship USPS First Class Mail. Orders over $75 ship free via USPS First Class Package!
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USPS Priority Mail & Priority Mail Express includes up to $100 insurance. USPS First Class Mail & USPS First Class Package do not include insurance. If you need insurance in excess of $100, please contact us before placing your order. We are not responsible for items that are lost or misdelivered by the postal system or stolen. If you choose a shipping method that does not include insurance and your items are lost in the postal system, please take your tracking number and printed receipt to your local post office and file a claim. We can not file claims on your behalf. Please let us know if you need assistance.
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Orders typically ship in 1-2 business days. Only USPS Priority Mail Express is guaranteed 2-day delivery (business days only). Please contact us prior to placing an order for expedited or special delivery instructions.
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First, please check the following:
- Have you checked common places besides the mailbox you typically receive packages, such as a front or side door?
- Could a roommate or family member have received and/or hid the package?
- Is mail commonly misdelivered in your neighborhood? Perhaps a neighbor is hoarding your goods!
- Is package theft prevalent in the neighborhood? Death to thieves!
If not, occasionally, a parcel will be marked as delivered by USPS prematurely (which triggers an email from the site). Wait another business day because the package was most likely marked as "delivered" accidentally, and will arrive the following day.
Worst case scenario, if the package hasn't shown up after a business day or two (an extremely rare occasion) please call your local Post Office and file a claim with your tracking number - they should be able to provide additional details as to where/when their driver left the package. Apologies for the inconvenience but, we can not file a claim on your behalf.
Returns
We stand behind everything we sell, so if for any reason something isn’t up to snuff, get in touch and we’ll do what we can to make it right. Likewise, if something doesn’t fit quite like expected, we’d be happy to exchange it for another or issue store credit. Simply contact us within 30 days of receipt and we’ll be in touch with further instructions.
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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Once your return is received and inspected, we will issue a credit or refund minus any shipping & restocking costs.
Printed artwork and photos are final sale only and may only be returned if there is an issue with print or product quality.
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Buyer is responsible for return shipping costs. The price of the label will be deducted from the refund or credits issued for the return of your items. Unless you are returning for store credit, a 15% restocking fee will also be deducted from the balance due.
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Unless you are exchanging your item or returning for store credit, your return will be subject to a 15% restocking fee.
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To return an item, please contact us to request a return label.
Material & Fit
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Our tees and hoodies are screen printed, whcih unlike on-demand or direct-to-garment printing, screen printing is a process that ensures premium color and feel. Our shirts are printed with water-based inks which are both softer and more environmentally friendly than traditional plastisol inks.
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We print almost exclusively on premium tri-blend or cotton/poly blend tees. Blended tees, make for a very soft and vintage feel right out-of-the-package and are often less prone to shrinkage than 100% cotton.
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Our tees tend to be more fitted, with a tad bit of stretch to them. While our tees run true to size, if you like a roomier feel or are in-between sizes, we’d recommend sizing up. For women’s tees, we suggest sizing up from what you’d wear in a unisex or men’s tee - ie; if you wear a Unisex Small, than we’d recommend a Women’s Medium.